Welcome to the Knowell International Pvt. Ltd Privacy Portal.
1. How we handle your personal data
Knowell International Pvt. Ltd takes privacy and the protection of integrity seriously. When you interact with Knowell International Pvt. Ltd, you should feel confident that Knowell International Pvt. Ltd respects your privacy when processing information that identifies you as an individual (“Personal Data”) and adheres to applicable laws and regulations, including but not limited to the General Data Protection Regulation (the “GDPR”). Knowell International Pvt. Ltd collects a range of Personal Data about you when you interact with Knowell International Pvt. Ltd, for example when you visit the Knowell International Pvt. Ltd website, use online or web services, participate at an Knowell International Pvt. Ltd event, visit our premises, purchase and/or sell goods and services to/from Knowell International Pvt. Ltd.
Knowell International Pvt. Ltd invites you to carefully read this Privacy Policy which describes how Knowell International Pvt. Ltd shall process Personal Data, including categories of Personal Data processed, the nature and the methods of the processing, the data retention period, any recipients, transfer to third countries as well as your data subject rights.
In addition to this Privacy Policy, you can also find specific Privacy Notices below (or any specific Privacy Notice for the relevant interaction) that may be relevant to you depending on your role and the context in which you come into contact with Knowell International Pvt. Ltd.
2. Data Controller
Data Controller (“Controller”) means the Knowell International Pvt. Ltd Legal Entity which, alone or jointly with another one, determines the purposes and means of the processing of personal data.
Knowell International Pvt. Ltd is primarily responsible as Controller for the processing of Personal Data within the scope of this Privacy Policy if nothing else is stated in a specific Privacy Notice. The responsibility for the privacy of your data may be shared with subsidiaries and affiliates of the Knowell International Pvt. Ltd Group. The information provided in this Privacy Policy applies if Knowell International Pvt. Ltd has not communicated otherwise at the time of the collection of the Personal Data. Please contact us if you have any questions or concerns, or if you want to exercise any of your legal rights in relation to our processing of your Personal Data. See contact details below:
Knowell International Pvt. Ltd (publ.)
Visiting address: 3rd Floor, 20, Netaji Subhas Rd, B.B.D. Bagh, Kolkata,
West Bengal – 700001
Phone: +91 33 2230 4627
3. What personal information we collect
When you interact with Knowell International Pvt. Ltd, we may collect Personal Data directly or indirectly relates to you as a natural living person, it means:
PURPOSE | DATA COLLECTED | LEGAL BASIS | |
Registration on the website, and applications enabling users to access to different kind of services on a voluntary base | Identification, contact details and professional information | Perform of an agreement, also under pre-contractual measures to which the data subject is party. | |
Analysis: compiling statistics related to patterns and trends of browsing on Knowell International Pvt. Ltd web pages or use of other applications or software and to analyze sales data and how a Partner interacts with Knowell International Pvt. Ltd products and services | Information collected via cookies | Legitimate interest of Knowell International Pvt. Ltd to improve the user experience and the content of such products and services. | |
Profiling: analyzing and predicting user preferences, habits, choices to offer products, services, promotions, and customized commercial communications | Identification, browsing data and information collected via cookies | Legitimate interest of Knowell International Pvt. Ltd to maintain and improve our business operations and customer experience. | |
Managing requests when you contact us regarding Knowell International Pvt. Ltd products and services, or other requests | Identification and contact details and professional information | Legitimate interest of Knowell International Pvt. Ltd to maintain and improve our business operations and user experience. | |
Management of the relationship with business entities and consultants | Identification and contact details and professional information | Perform of a contract also under pre-contractual measures to which the data subject is party. | |
Marketing and commercial communications, as well as to invite you to take part in our promotional initiatives, to participate in our events and to register for our newsletter | Identification and contact details, images, and videos | Consent of the data subject which can be withdrawn at any time. | |
Asking for your feedback; performing surveys; giving comments also via social network (Access via the use of social networks may involve your personal data processing based on their policies) | Identification, contact details, professional information, browsing data and information collected via cookies, images, videos, and contributions | Your consent to receive surveys, which can be withdrawn at any time. | |
Managing mandatory safety requirements, also visiting our premises | Identification and contact details, images, and videos | Legitimate interest of Knowell International Pvt. Ltd to be compliant with internal security and safety procedures. | |
Advertising, taking part in physical events, fairs, and exhibitions | Identification and contact details, images, and videos | Legitimate interest of Knowell International Pvt. Ltd to provide more relevant advertising and promote initiatives. | |
Career and job application | Identification, contact details and professional information, photos, other information the candidate would like to provide | Perform a contract (if specifically entered into by Knowell International Pvt. Ltd as part of the employment relationship), also under pre-contractual or pre-employment measures. | |
Whistleblowing and other reporting channels | All personal information you would like to provide to us | Legal obligation |
– Identification and contact details (such as name, surname, date of birth, e-mail address, telephone number, etc.), in order for you to be contacted, to receive a specific service, or as part of business relationship, or as visitor of our plants.
– Professional information (such as your curriculum vitae, your job profile, etc.).
– Browsing data, IT identification, or data arising from you interacting with our website (such as IP address, location, country, access time on the website, pages visited from the user, system log).
– Data collected via the cookies installed on your computer or mobile device (please refer to the Cookie Policy, which explains the use of the web tracking via our website).
– Images and videos.
– Contributions you have provided to Knowell International Pvt. Ltd, via survey or shared on the Knowell International Pvt. Ltd social network pages managed directly by the third parties providing the services.
– Other personal information you provide us during an interaction.
In some cases, Knowell International Pvt. Ltd can collect Personal Data about you from a third party (e.g., you have addressed us, or a third party who meets with Knowell International Pvt. Ltd personnel, visits Knowell International Pvt. Ltd websites, opens newsletters, downloads Knowell International Pvt. Ltd materials, uses Knowell International Pvt. Ltd products and services), or from public records. We protect Personal Data obtained from such sources according to the practices described in this Privacy Policy.
Knowell International Pvt. Ltd does not generally process special categories of Personal Data, nevertheless Knowell International Pvt. Ltd may be aware about more sensitive information. In these cases, you will be informed, and such Personal Data may be processed if requested by law, and/or where you have given your explicit consent.
4. Why we collect your Personal Data and legal basis of processing
All processes of Personal Data have a lawful legal basis, that could be:
On a general basis, Knowell International Pvt. Ltd collects and processes Personal Data for the following purposes:
In addition to this Privacy Policy, if more specific information is necessary about processing of Personal Data, please refer to the relevant Privacy Notices.
5. The nature and methods of the processing
The nature of the processing means any operation such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction of data.
The processing of data is carried out through IT procedures and automated means, or hard copies, by internal or external personnel, specifically appointed and committed to confidentiality. The data is protected by the technical and organizational security measures aimed at preventing unauthorized access, data loss, breach, or destruction.
Furthermore, Knowell International Pvt. Ltd applies standard security practices and works with companies providing leading security services to technically protect your Personal Data.
The failure to provide your Personal Data may result in the impossibility to use certain services or achieve the purpose for which data is collected.
6. Sharing of Personal Data
Your Personal Data may be shared with various entities for business, organizational, legal, or other specific reasons. In any case, we share only Personal Data necessary to reach the relevant purposes, as described below.
Knowell International Pvt. Ltd Group Legal Entities
Third Parties
Knowell International Pvt. Ltd processes your Personal Data either directly as data controller or by asking third parties to process Personal Data on Knowell International Pvt. Ltd behalf (delegation) under specific contractual obligations. In general, Knowell International Pvt. Ltd delegates some tasks to IT suppliers for systems support and data storing.
Knowell International Pvt. Ltd may also share some of your Personal Data with other third parties that act more independently from us and process your Personal Data as controllers of your Personal Data, according to local legislations.
Knowell International Pvt. Ltd may also be required to share your Personal Data with other third parties, including public and governmental authorities or insurance companies, and situations where such disclosure is required by law, disputes, requests/orders/decisions, or to exercise a Company right before judicial authorities.
If you want more information about our Personal Data sharing, you can ask writing an e-mail to info@knowellinternational.com.
7. Transfer of Personal Data to third countries
In case Personal Data of European citizens is transferred outside of the EU/EEA, we perform a Transfer Impact Assessment, and we use appropriate safeguards to guarantee a high level of protection according to GDPR; it means:
– Confirming if the relevant country is on the list of adequacy decisions provided by the European Commission.
– Subscribing agreements based on the Standard Contractual Clauses issued by the European Commission and on other possible regulations if required by relevant authorities.
– Ensuring the implementation of adequate technical and organizational security measures.
For transfers of Personal Data involving Knowell International Pvt. Ltd Legal Entities to which the EU Data Protection legislation does not apply, the applicable rules shall be enacted and the Knowell International Pvt. Ltd internal procedures will be adapted and followed.
If you want more information about our international transfers, you can ask writing an e-mail to info@knowellinternational.com.
8. Retention of Personal Data
Knowell International Pvt. Ltd retains your Personal Data only as long as it is necessary to fulfil the purposes for which it was collected. The current retention periods are set on a purpose basis or legal grounds, and the information is available in the specific Privacy Notices that may be relevant to you depending on your role and the context in which you interact with Knowell International Pvt. Ltd.
On a general basis, Personal Data you have provided registering to the Website will be retained for the entire period that you are registered, but after a period of inactivity depending on the application, we will reach out to you to understand if you are still interested in receiving our services. However, at any time, you may either request to be forgotten, or you can Delete Your Account under the dedicated menu.
Regarding Data collected via the cookies installed on your computer or mobile device more details are available in the cookie policy/banner.
Data collected to manage and answer requests about the products and services will be stored for the period necessary to carry out the requests and will subsequently be cancelled if there is no further contact, except for administrative requirements.
When the purposes of processing your Personal Data have been accomplished, the information is deleted or stored in a form that prevents the identification of the concerned people.
However, Knowell International Pvt. Ltd retains Personal Data over longer periods of time for compliance reasons, e.g., book-keeping purposes, or for as long as there are rights or obligations according to an agreement.
Furthermore, Knowell International Pvt. Ltd retains Personal Data to be able to handle claims and to protect Knowell International Pvt. Ltd legal rights and other obligations required of Knowell International Pvt. Ltd according to applicable laws.
If you want more information about our Personal Data retention period, you can ask writing an e-mail to info@knowellinternational.com.
9. Your rights
You have the right to know if we process Personal Data about you. If we do, you also have the right to:
– Request and receive information about the Personal Data we process and why we do it. In addition, you may receive a copy of all Personal Data we have about you together with information on how the data have been collected, processed, shared, etc.
– Have erroneous data corrected. If the Personal Data we process about you is incorrect, you have the right to have it corrected. You also have the right to supplement incomplete Personal Data with additional information that may be needed for the Personal Data to be correct.
– Have data deleted. In some cases, you have the right to have your Personal Data deleted, such as: (i) if data is no longer needed for the purpose for which it was collected; (ii) you oppose use that is based on our legitimate interest, and we cannot show compelling grounds that outweigh your interests; (iii) the Personal Data has been used illegally; (iv) deletion is required to fulfil a legal obligation.
– Request of restriction. It applies: (i) when you believe the Personal Data is incorrect and you have requested correction. If so, you can also request that we limit our use while we investigate if the Personal Data is correct or not; (ii) if the processing is illegal but you do not want the Personal Data to be deleted; (iii) when we no longer need the Personal Data for the purposes for which we collected it, but you need it to be able to establish, assert or defend legal claims; (iv) if you object to the processing. If so, you can request that we limit our processing while we investigate if our interest in processing your Personal Data outweighs your interests. Even if you have asked us to restrict our processing of your Personal Data, we have the right to process it for storage, if we have obtained your consent to use it. We may also use the information to assert or defend legal claims or to protect someone else’s rights or use the information for reasons relating to an important public interest.
– Data portability. You have the right to receive your Personal Data, that you have provided us with, in a structured, commonly used, and machine-readable format, and transfer this Personal Data to another controller, provided that the processing is based on a contract to which you are a party.
– Objecting to data use. You have the right to object to processing that is based on our legitimate interest. If you object to the processing, we will, based on your situation, evaluate if our interests in using the data outweigh your interests in the data not being used for that purpose. This means we will no longer process the Personal Data for the purpose that you object to, unless we can demonstrate compelling legitimate grounds that outweigh your rights and freedoms. However, we may still use the Personal Data to establish, exercise or defend legal claims. If you object to the processing, you also have the right to request that we restrict our processing during the time we investigate the matter.
Lodge a complaint. Please let us know if you do not agree with the way we are processing your Personal Data, you can lodge a complaint, directly or via a legal representative if required, writing an e-mail to info@knowellinternational.com. Obviously, you can always lodge a complaint with the supervisory authority in the country where you live, work or where you believe the infringement has taken place, but in this case, we would appreciate it if you pre-inform us to allow us to try to solve the matter together.
Consent. To the extent we are processing your Personal Data based on your consent, you have the right to withdraw your consent at any time. Such withdrawal does not affect the legality of the processing of data before the consent was withdrawn. You can withdraw your consent by following the instructions mentioned in the consent banner or following the procedures of the specific Privacy Notices Visit our Cookie banner and Policy for more information on how you can change your cookie preferences and settings.
10. Contact information
For any queries, complaints or corrections related to Knowell International Pvt. Ltd processing of your Personal Data including where you find Knowell International Pvt. Ltd not to have acted according to appliable laws, you are welcome to contact Knowell International Pvt. Ltd by using the information below:
The Data Protection Officer is part of Knowell International Pvt. Ltd Ethics and Compliance department, directly reporting to the Knowell International Pvt. Ltd Group General Counsel and may be reached by:
E-mail info@knowellinternational.com
or post Knowell International Pvt. Ltd (publ.)
Visiting address: 3rd Floor, 20, Netaji Subhas Rd, B.B.D. Bagh, Kolkata,
West Bengal – 700001
Phone: +91 33 2230 4627
11. Updates to the Knowell International Pvt. Ltd Privacy information
Knowell International Pvt. Ltd may update the information displayed on this Privacy Policy and the Privacy Notices from time to time and we document the date of the last revision at the bottom of the document. So, we encourage you to check the privacy information regularly.
The Privacy Policy has been revised and it is effective as of August 2024.